Warranty Information

How to Make a Return/Exchange Request

If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request. If you purchase your product on Amazon and it’s within the Amazon return period, please initiate your return process through Amazon.

Please include all accessories, manuals, and original undamaged packaging when returning your purchase back to us. We must receive all original products in order to process your return or exchange request.


To return your Consumer Associates product, please email us at support@consumerassociates.com with:
  • Name:
  • Email:
  • Your purchase order number:
  • Date purchased:
  • Product name:
  • Reasons for return:


Once we have received your email, our customer support staff will assist you with the rest of the returning process.

Please do not send us anything unless you are instructed to do so.